Fred? A refreshing approach to service….


I’m reading an inspiring book called The Fred Factor (by Mark Sanborn).   Here are some excerpts:

  • Leaders succeed when the recognize their employees are human.
  • Technology succeeds whe it recognizes that its users and human.
  • Employees like Fred the Postman [and business owners!!] succeed when they recognize their work involves interacting with human beings.

Look for the book here:

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